Important information

1. Company registration details

Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk Telephone: 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA's website www.fca.org.uk/register or by contacting the FCA on 0800 111 6768. Santander and the flame logo are registered trademarks.

2. Cookies

Santander uses cookies on some of our websites and apps. Read about how we use cookies and how you can control them here. Continued use of this app or site indicates that you accept this policy. The link to the privacy policy is here: http://www.santander.co.uk/uk/cookie-policy

3. Jurisdiction for use

This App is intended for use only by users from within the UK – other than for the purpose of accessing USA Patriot Act certifications. Products advertised on these pages are only intended for sale to UK residents and mortgages are only available on properties in the UK. The use of this Mobile Banking App is subject to our Online Banking terms and conditions

4. USA Patriot Act

The USA PATRIOT Act 2001 (Uniting and Strengthening America by Providing Appropriate Tools Required to Intercept and Obstruct Terrorism) was passed in October 2001. It includes a number of provisions intended to combat money laundering and the financing of terrorism.

U.S. Financial institutions are required by the USA PATRIOT Act to obtain certain information about foreign banks that maintain relationships with them.

Please follow the link below to access the Santander global USA PATRIOT Act Certificate.

Global Patriot Act Certification.

5. Governing law

This App and our website are governed by the laws of the country of the UK within which you reside and any dispute or action arising shall be determined in accordance with such laws.

6. Contacts

If you believe any information on this App is inaccurate or have any suggestions on how the content of this App could be improved please email us at customer.services@santander.co.uk or call us on 0800 917 9170

If you have questions on a particular product or service, please use the contact details shown for that product or service. Calls may be recorded or monitored.

7. Changes

We will update the content of this page from time to time. Please ensure that you visit Santander Personal Online Banking page regularly and refresh your browser to ensure your information is up to date.

8. Financial Services Compensation Scheme

Santander UK plc is an authorised deposit taker and accepts deposits under this name and the cahoot & Santander Corporate and Commercial Bank trading names. We are covered by the Financial Services Compensation Scheme (FSCS). The FSCS can pay compensation to depositors if a bank is unable to meet its financial obligations. Most depositors, including most individuals and businesses, are covered by the scheme. For further information about the compensation provided by the FSCS, please select the ‘Protecting your Money’ link on our website.

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Security

GOLDEN RULES FOR ONLINE BANKING & MOBILE BANKING

To help you keep your online banking activity more secure, we recommend you follow some sensible rules:

1. Your own Computer Security

Always install the latest and most up to date security tools, including Anti-Virus software, Anti-Spyware/Adware software and use a personal firewall. Always use appropriate security tools for your computer, and keep them up to date. Remember if a new virus is written there is less chance that older Security packages will be able to detect it. For more information, consult your Internet Service Provider, or Operating System manufacturers like Microsoft or Apple.

Always ensure your Operating System is secure - for the most up to date ‘patches’ in Windows, use the Microsoft Windows Product Updates site. For Microsoft Office products such as Word and Excel, go to Office Update. Apple users will need to go to Apple support.

Criminals can use vulnerabilities in software to obtain your information, so make sure you have the latest security updates for your particular computer. You can set your computer to update automatically, so get more information on this from your provider.

Always try to avoid using Public Access Terminals such as at Internet cafés to do your online banking. You cannot be sure of the level of security on the machine you are using, it may not be secure. Remember, you have no control over what is on someone else's machine, any information you enter on a website may be stored on the machine you use even after you log off.

Always ensure your home network / connection is secure - if you connect using a wireless broadband network, contact your service provider for information on ensuring your network is secure.

Further information about securing your computer is available on the Get Safe Online and Bank Safe Online and websites.

For information on using your card online, go to Card Fraud Advice

2. Your own Mobile Phone Security

Always install the latest and most up to date security tools, including Anti-Virus software. Remember if a new virus is written there is less chance that older Security packages will be able to detect it. For more information, consult your mobile provider.

Always ensure your Mobile Operating System is secure - for the most up to date patch information, consult your mobile provider.

Always try to avoid using sharing your mobile phone, if you need to share your phone or send it for repair remove any temporary files and cache stored in the memory of your phone. Clear your browsing history, and make sure you’re logged out of the mobile banking site.

Always ensure you don’t download software until you have verified it’s authenticity and security features.

Always set up a PIN or password on your mobile phones, so that your phone can't be used if it's lost or stolen.

Please note that Santander has no control over the websites offered here and is not liable for your use of them

3. Your Personal Details

Always keep your logon credentials secure, and never write them down.

Always make sure that we have up to date contact details for you. We may need to contact you from time to time when we need to check transactions or other activity with you. If we are unable to contact you in these situations we may take direct action to secure high risk funds which could cause you disruption. We do this to minimise disruption to your account.

Never tell anyone what they are, even if you share a joint account with them. You must never tell a Santander employee. We might ask you to confirm certain digits from your password to identify yourself when you contact us, but we will never ask you to tell us the entire thing.

Never send account details or personal details by email because there's a risk it could be intercepted on the way.

4. Using the Internet and Mobile banking site

Always make sure you log off our secure site successfully when you have finished. Close down your Internet browser or mobile application once you've logged off. Simply disconnecting from the Internet itself isn't enough.

Never leave the computer or Mobile alone while you are logged into the Santander e-Banking service - for your added protection, if you have been inactive after 10 minutes online with us, we'll automatically log you off

Always access the Santander e-Banking service by typing in the exact bank address (www.santander.co.uk).

Never enter a banking site via an email or Internet page link and disclose your login details. This applies to any computer that you use.

When shopping online only shop with reputable companies, and use Santander Secure.

Whenever you are asked for personal or security details make sure it is a secure site - the address bar will start with https://...and if you're using Internet Explorer there will be a Padlock Symbol in the bottom right of the window. Further information about the website can be obtained by double-clicking on the Padlock - this will display the SSL certificate which shows who owns the certificate and if it is valid.

Different browsers employ different means of highlighting Secure Sites.

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